The delivery time varies depending on the item ordered. Products sent on pallets usually take longer than products sent in packages.
Shipping and charges
Shipping is added if you shop for less than SEK 2,000. The shipping price varies depending on the size of the product and is added before final payment.
Tables and larger items are often delivered on pallets. You as the customer are responsible for the pallet being taken care of after it has been unloaded from transport.
All possible shipping damage must be reported to Svetrend's customer service no later than 4 days after delivery.
Visible shipping damage must be reported to the forwarder immediately upon delivery.
Payment is made through KLARNA Invoice, Visa/Mastercard
Packages/delivery not collected/received
Packages that are not picked up/received after notification are automatically sent back to Svetrend.se. This means that you have to pay the shipping to you + return shipping and also a handling fee of SEK 120. (If the shipment is a larger item that was sent to you on an EU pallet, it costs SEK 599 to send it back plus there is also a handling fee of SEK 159.)
Right of withdrawal and return shipping
If you are not satisfied with your goods, you can return them within 14 days.
You pay the return shipping yourself and the cost of shipping to you from Svetrend.se.
If you have shopped for more than SEK 2,000 and received free shipping on your purchase, the cost of return shipping is SEK 129.
If you shopped for less than SEK 2,000, the return shipping is the same amount as you paid for the shipping at the time of the order.
A larger item sent to you on an EU pallet costs SEK 599 to send back, plus there is also a handling fee of SEK 159.
The only requirement for returns is that the goods are unused and that the original packaging is not damaged. If the product is used or the original packaging is damaged, the return is not accepted. Package the package well to avoid shipping damage. If the product is lost or damaged when you return it, you as the customer will be responsible for payment.
As soon as we have reviewed the return package and there are no complaints, a refund will be made. Any damage to the product leads to a deduction from the refund or is denied in its entirety
Returns may not be sent against cash on delivery or cash on delivery - these will not be redeemed.
Right of withdrawal Does not apply to goods with a reduced price.
If you want to return an item, follow this link: Complaints & Returns
All goods purchased by private individuals have a 1-year warranty.
If you have questions or concerns about these, contact Svetrend's information department.
The warranty applies to manufacturing defects on the product.
Before a warranty repair or a warranty exchange can be approved, Svetrend.se or one of our partners needs to examine your product. In the event that the product is not subject to a warranty fault, but a handling fault, we will charge the buyer for all costs such as shipping and troubleshooting costs.
Contact support@Svetrend.se and tell us why you want to advertise the product.
Or use this contact form: Complaints & Returns
A complaints handler suggests the most suitable way to repair the product.
If it is not possible to repair the product, we will replace the product with a new one or, in some cases, refund the purchase price paid. This only applies to warranty cases.
Laws and disputes
Purchases through svetrend.se are primarily governed by the Distance Contracts Act, the Consumer Purchase Act and the Purchase Act. The Purchase Act always applies to business purchases.
In addition, Svetrend.se voluntarily undertakes to follow any decisions from the General Complaints Board in connection with a dispute.
More information about your rights and obligations as a consumer can be found at the Swedish Consumer Agency.
According to the Personal Data Act, we must ask you to consent to us processing data about you. All personal data that you provide to us or that we receive will be handled by Svetrend.se as the data controller. The personal data you provide to us, such as address, name, social security number, e-mail address and telephone number may be used to ensure deliveries to you, in the event of a credit check, to provide you with offers and information about our range. The information you provide is only available to Svetrend.se and its related companies. You have the right to access the information that is registered about you. You always have the right to request that Svetrend.se delete or correct the information about you. By accepting the Svetrend.se purchase terms, you agree to the above.
You are in control of how your data will be processed
- You have the right to be informed about how we handle your personal data
- You always have the right to receive an extract of the information we have about you, and it is of course free of charge.
- You also have the right to have incorrect information about you corrected and the right to be deleted from our systems as soon as your information is no longer necessary for the purpose for which we collected it.
- You also always have the right to withdraw your consent for newsletters or other purposes to which you have given your consent.
- You have the right to complain to the Swedish Data Protection Authority if we handle your data incorrectly.
Information that we save to fulfill our contractual obligations or other legal obligations according to, for example, the Consumer Purchase Act or the Accounting Act, we must save for a certain period of time. We therefore cannot delete all your information immediately, but we can limit the information so that it is only used for the legal purpose.
If you are a minor (younger than 18 years old), you must have a guardian's approval to order from us.
We reserve the right for printing errors and incorrect pricing on the site and reserve the right to refuse orders.